Apni Qurbani
Book a hissa

Privacy, terms and refunds

Last updated: 21 October 2026

Privacy policy

What we collect

When you book, we collect your name, your mobile / WhatsApp number, your delivery address if you choose home delivery, the name you give for each hissa and, if you give it, your email address. We do not collect card numbers or bank logins. Payment is made by bank transfer from your own bank. The screenshot or receipt of your payment that you send us is kept with your booking and can be seen only by our signed-in admins.

Why we use it

To reserve your hissas, perform the qurbani in the names you give us, deliver or hand over your meat, and contact you about your booking (on WhatsApp, and by email for your receipt, a reminder before the payment time runs out and booking updates, if you gave one). Anyone who has your booking reference can check its status on our website (category, number of hissas, day, meat option, place and amount); no names, phone number or address are shown there, so keep your reference to yourself. If you like, you can sign in at /account with a code sent to your email to see all bookings made with that email and change some details; we keep that sign-in (your email) until you delete it on that page. When you are signed in, we check your earlier paid bookings under that email to give you the returning-customer discount. We keep a short record of your past bookings (dates, category, hissas and amounts; no address) so we can recognise you when you book again. Only if you tick the box on the booking form, we also send you a reminder and offers for the next Eid on WhatsApp or email.

Who can see it

Only the Little Heaven Farms team who manage bookings, and our delivery team (name, phone and address only) on Eid. We never sell your details or share them with advertisers or other companies.

Where it is stored and for how long

Bookings are stored with our database provider, protected so that only our signed-in admins can read them. We keep booking records, with their payment screenshots, for up to 12 months after Eid for our accounts and any questions, then delete them. The short record of past bookings, and your choice about reminders, stay until you ask us to remove them. If you type your email into the booking form but don't finish booking, we keep that email with your choices (category, number of hissas, day and meat option; no names, phone number or address) for up to 7 days, so we can email you at most twice with a link to finish. Booking, or asking us, removes it.

Your choices

Message us on WhatsApp at +92 339 0001506 to see, correct or delete your details, or to stop reminders and offers. You can also reply "stop" to any reminder.

Cookies

We use no advertising or tracking cookies. Your browser remembers your language choice and, for 24 hours, what you typed into the booking form (not your email), so nothing is lost if you leave the page; it is cleared when you book. If you tick "Remember my name and number on this phone", your browser keeps those two until you untick it. We count visits with Cloudflare Web Analytics, which uses no cookies and does not identify you, and we count how many people start and send the booking form (numbers only, no personal details). The booking form uses a Cloudflare security check to stop automated spam bookings. Customer video reviews are hosted on YouTube: their preview pictures come from YouTube, and the YouTube player (in its privacy-enhanced mode) loads only when you tap play, after which YouTube's privacy policy applies.

Booking terms

  1. Reservation. Your hissas or goats are reserved as soon as you confirm the booking online. The booking is confirmed when we receive your payment.
  2. Payment. Please transfer the full amount and send the receipt on WhatsApp with your booking reference within the time shown on the booking form (normally 48 hours). Unpaid bookings are cancelled automatically so that the hissas or goats can be offered to others.
  3. Price. The price per hissa or per goat shown when you book is fixed for your booking, even if our prices change later.
  4. Animals. Our cows and goats are healthy and of the age required for qurbani. If an animal becomes ill or unfit before Eid, we will replace it with an animal of the same category or better and let you know. Your cow and hissa number, or your goat number, may change in that case.
  5. Qurbani. The qurbani is performed according to Islamic guidelines on the day you choose (Eid day 1, 2 or 3), with each hissa offered in the name you gave us. All seven hissas of a cow are done on the same day, so the days still open depend on the cow. A goat is one person's whole qurbani and is not shared. Please check the names carefully; tell us about any change before Eid.
  6. Meat. The weight of meat in a hissa or a goat depends on the animal and is not fixed. Home delivery within Lahore is free. Delivery and pickup times on Eid can vary; we will message you with the time.
  7. Donation. If you choose "Give it to the needy", we distribute your share to deserving families on your behalf.

Cancellation and refunds

  • Before you pay: you don't need to do anything. Unpaid bookings expire automatically. You can also message us to cancel.
  • After you pay, 7 or more days before Eid: full refund.
  • After you pay, less than 7 days before Eid: we refund in full if we can give your hissas or goats to another customer. Otherwise we can change the names, day or meat option instead.
  • After the qurbani has been performed: no refund.
  • If we cannot perform your qurbani for any reason: full refund.

Refunds are sent to the bank account the payment came from within 7 working days. To cancel or change a booking, message us on WhatsApp with your booking reference.